Refund Policy
Effective Date: July 2, 2026
Version: 2026-07-02.2
This policy covers purchases of academy memberships on Amara (operated by Amara, Inc.). Academies are created and sold by independent creators. Amara provides the platform and payment processing (through Stripe), but your purchase is a transaction between you and the creator — and refund decisions belong to the creator.
The short version
- Membership payments are non-refundable by default.
- Each creator may offer refunds at their discretion. If you want a refund, ask the creator.
- Cancelling a subscription stops future billing but does not refund past charges.
Monthly subscriptions
- You can cancel your membership at any time from the academy's About page (Your membership → Cancel membership).
- Cancelling stops future billing. You keep full access through the end of your current paid billing period — no partial-month refunds.
- Cancelling does not refund charges you have already paid.
- If a renewal charge fails, your access continues for a short grace period while payment is retried, then ends.
One-time purchases
One-time purchases grant ongoing access to the academy as described at checkout and are final by default. The creator may grant a refund at their discretion.
How to request a refund
Contact the creator of the academy — open the academy page and message them on Amara. Refund eligibility is the creator's decision, and creators can issue refunds directly.
If a creator grants a refund, it is returned to your original payment method through Stripe and typically appears within 5–10 business days.
Amara does not issue refunds on a creator's behalf except in limited circumstances at our discretion.
Billing errors and unauthorized charges
Billing problems that are about the payment itself — you were charged twice, charged the wrong amount, or you believe a charge was unauthorized — are handled by Amara. Email support@amarasocial.com from the email on your Amara account with the academy name and the date and amount of the charge.
Nothing in this policy limits any rights you have under applicable consumer-protection law — where local law requires a refund, that law prevails.
Questions about this policy: support@amarasocial.com